User Terms and Conditions

This page sets out the rules and terms that govern use of our site. It explains the relationship between us and registered users, how we expect accounts to be used, and the practical steps we take to keep the service secure and fair. Please read these terms carefully before playing or placing bets. By using our services you agree to comply with these rules and any updates we publish.

Account responsibilities

When you register an account you must provide accurate personal details and keep them up to date. You are responsible for all activity on your account, for maintaining the confidentiality of your login details, and for any wagers placed while your account is active. We may suspend or close accounts where we suspect unauthorised access, fraud, bonus abuse, or breach of these terms.

Verification and security

We may require identity and address verification at any time, and routinely before processing withdrawals. Typical documents include photographic ID and recent proof of address. Account access may be restricted until the checks are complete. We use encrypted connections to protect your data and encourage strong passwords and secure device use.

Eligibility requirements

Accounts are available only to persons who meet our eligibility rules. You must be at least 18 years old and located in a jurisdiction we serve. Only one account is permitted per person, household, payment method, or device unless we agree otherwise. You must not allow others to use your account and you must not use VPNs to bypass geographic restrictions.

Acceptable platform use

You must use the platform lawfully and in line with these terms. Prohibited conduct includes money laundering, collusion, creating multiple accounts to gain advantage, or tampering with games or promotions. We may restrict access, withhold funds, or close accounts where we reasonably suspect misuse or criminal activity.

General bonus and promotion rules

Promotions are subject to specific rules which appear with each offer. General conditions may include wagering requirements, maximum bet limits while a bonus is active, eligible games, and expiry dates. We reserve the right to refuse, reclaim, or adjust bonuses in cases of irregular play, suspected bonus abuse, or error. Full promotional terms are available on the promotions page.

Deposits and withdrawals

Payment options and limits are shown in the cashier and may vary by user and jurisdiction. Withdrawals may be subject to verification checks and may be paid to the original payment method where possible. For large payouts we may apply withdrawal limits or staged payments. Fees, processing times and minimums are displayed in the cashier before you confirm any transaction.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. Provide relevant account details and any evidence of the issue. We aim to acknowledge complaints promptly and respond as soon as reasonably possible. If we cannot resolve an issue to your satisfaction we will outline next steps for escalation.

Updates to terms and conditions

We may update these terms at any time. Changes will be posted on this page and where appropriate notified to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. We may also suspend or close accounts where users repeatedly breach the terms or where changes to regulation or risk policy require it.

For support contact: [email protected].