Contact Our Team
If you need assistance, Blood Moon support is ready to help with account enquiries, KYC and verification, deposits and withdrawals, technical faults or general feedback. Our team can advise on bonus terms, safer‑gambling tools and document uploads, and will point you to the quickest route to a resolution. For betting limits, self‑exclusion or account security please get in touch. Use live chat or phone for urgent cases, or email for detailed enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7; email replies usually within 24 hours) |
| General enquiries | [email protected] (Non-urgent account and payments enquiries) |
| Affiliate enquiries | [email protected] (Partnerships and commission queries) |
| Phone | +44 20 7946 0852 (Calls answered Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account queries or any matter that needs explanations or documents. Please include a clear subject line and provide up-to-date contact details and your account ID where applicable to help us respond quickly. Omitting this information can cause delays in resolving your request.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. More complex issues, such as KYC checks, payment investigations or account security reviews, can take longer depending on their nature and any documents required. If a case needs extra time we will keep you informed about progress and expected timescales.
Feedback
We’d love your feedback. Please share any suggestions or ideas to improve the site, promotions or gameplay. Every comment is reviewed carefully by our team and used to refine features, fix issues and enhance the overall user experience. Send your thoughts via the Help centre or email [email protected] and we’ll take them on board as we continue to develop the service.